Call Centre & Customer Service
AZ Ressources Humaines supports Canadian businesses that want to outsource all or part of their customer service operations.
From customer service to technical support, the resources and organization of the service are tailored to the needs of each mandate.
Every business has its own volumes, hours, processes and expectations. That is why AZ HR starts by understanding the mandate before determining the appropriate organization and resources.
Operations can be adapted to the business hours of Canadian companies, including evenings when the mandate requires it.
Mandates can cover phone, email, text messaging, live chat and social media. AZ HR can also handle telephone surveys, polls and market research.
Phone
Text messaging
Live chat
Social media
Depending on the mandate, AZ HR can assign agents dedicated to the client or take charge of a full team.
Whether you want to outsource a function, build a team or recruit new resources, let’s start by understanding your needs.
