FAQ
Wondering how AZ Ressources Humaines can support your operations? Here are answers to the most frequently asked questions about our solutions, how we work and our locations.
AZ Ressources Humaines was first created to meet the workforce needs of Quebec businesses through recruitment and staffing. The company has since expanded its offering to customer service, call centres and business process outsourcing for Canadian businesses.
Our head office is in Montreal, at 301-997 rue Décarie, Quebec H4L 3M6. We also have an operational presence in Douala, Cameroon (Akwa, Rue du Pasteur Lotin Same), where a significant share of our call centre activities and staff is based. Explore our locations.
Yes. AZ HR offers bilingual services, in French and English.
Our Montreal office is open Monday to Friday from 7:30 a.m. to 7:00 p.m., Saturday from 9:00 a.m. to 5:00 p.m. and Sunday from 9:30 a.m. to 5:00 p.m.
Our solutions fall into two families. Outsourcing and customer experience: call centre and customer service, sales and business development, BPO and back office. Talent and performance: recruitment and staffing, training and coaching, consulting, automation and technology. Explore our solutions.
You can outsource all or part of your operations: customer service, inbound and outbound calls, telephone assistance, after-sales service, technical support and telephone answering. AZ HR can also handle telephone surveys, polls and market research.
Mandates can cover phone, email, text messaging, live chat and social media.
Yes. Call centre operations can be adapted to the business hours of Canadian companies, including evenings and across the relevant time zones, when the mandate requires it.
Depending on your needs, AZ HR can assign agents dedicated to your business or take charge of a full team managed by AZ HR. The right option is determined with you based on the mandate.
Business process outsourcing (BPO), virtual secretarial services, telephone answering, administrative management, back-office services, as well as data collection, processing and analysis. The scope is defined with you based on the tasks to be entrusted: AZ HR does not impose a one-size-fits-all model.
Yes. Our teams can support your business development: telemarketing, telesales, prospecting, new customer acquisition, appointment setting and sales activity support. Objectives and terms are defined case by case.
Yes. Recruitment and staffing remain at the heart of AZ HR’s longstanding expertise, mainly in Quebec. Each mandate begins with an understanding of your workforce needs and your company’s context.
Staff training, customer service skills training, communication training, information technology training, as well as internal training and onboarding. Content and format are defined based on your team, its responsibilities and your objectives.
Yes. AZ HR offers consulting services (organization, customer relationship management, sales strategy), chatbots, as well as the development and maintenance of IT solutions and software related to call centre activities.
In five steps: we analyze your needs, we prepare a solution and a quote, we recruit or assign the necessary resources, the service starts according to the agreed terms, and we then provide follow-up tailored to the mandate. Discover our approach.
Our services are offered on a quote basis. The starting point is not a standard package, but your operational needs and the mandate to be covered. A proposal is prepared once your needs have been analyzed.
You don’t need to define the exact structure of the service yourself before contacting us. Tell us about your needs and an advisor will determine with you the type of resources or support to consider.
Telecommunications, as well as financial products and insurance, are among our priority industries, but this list is not exhaustive. Tell us about your needs to determine whether AZ HR can help in your context.
AZ HR accepts unsolicited applications. Even when no position is posted, you can submit your profile and your résumé (PDF, DOC or DOCX) from the Careers page.
Fill out the form on the Contact page, call us at (514) 516-7223 or email us at admin@azressourceshumaines.com.
Whether you want to outsource a function, build a team or recruit new resources, let’s start by understanding your needs.
